Frequently Asked Questions
Q: Why should I hire Lucky Lucy’s Pets?
A: Isn't it about time you stopped asking friends and neighbors to take care of your cat while you’re out of town, or to stop by and let your dog out for a pee break while you’re at work? Hiring Lucky Lucy’s Pets will ensure you’re hiring a professional company who will always be there for your needs. We are reliable, trustworthy, and always put your pets’ needs as our top priority. Not to mention, we kind of absolutely love what we do, and all the pets we get to care for. We couldn’t imagine doing anything but filling our days with kitty head rubs and wet doggy kisses.
Q: What areas do you cover?
A: We currently service Medford, Somerville, Cambridge, Arlington, Malden, Melrose, Wakefield, Stoneham and Everett. Other towns are considered based on proximity.
Q: I'm moving to your area soon, how do I get started with your services?
A: With all new clients we do require a new client consultation. We come to your home and go over the care of your pets and go over any health concerns or general care of your pets. For new clients moving to the area, we do ask that you are in your new residence before we can schedule this consultation as it does take place in your home (unless it's in home boarding then it's our residence). We can made exceptions in circumstances that do not allow for this and meet in a mutually convenient location.
Q: Are you insured and bonded?
A. Yes we are! We are fully insured and bonded through Pet Sitter's Associates.
Q: What forms of payment do you accept?
A. We accept cash, check, or an online payment through Venmo. We currently are not able to process credit cards or accept any other online payment form.
Q: Will my dog be walked/cat be visited by the same person?
A: Lucky Lucy’s Pets will assign a primary dog walker to care for your dog providing you receive consistent services during Monday – Friday. In the event you are an occasional client and wish to receive walks when needed, alternating team members may be assigned to your dog depending on the availability of their schedules. For cat sitting clients, we will meet with you to go over the care of your cat and get you set up in our client database.
We always strive for continuity for the benefit of our feline and canine clients, as it's our experience that having one care provider helps ensure everyone gets to know each others quirks, behaviors and what is normal for that pet while their owner is absent. However when future dates are scheduled to ensure we can accommodate all of our clients needs we do have several team members to help make sure everyone gets the services requested.
Q: Can I meet the pet care provider who will be caring for my pet?
A: Yes of course! We require a new client consultation prior to the start of all services to ensure your pet is a good fit for Lucky Lucy’s Pets, and to get better acquainted. Your primary pet care provider will be present if given enough notice prior to the start of services and if you have a set schedule requiring services on but in the event you require pet sitting for future dates or you wish to obtain a changing dog walking schedule the primary care provider may change depending on availability.
A: If you are a current pet sitting client and we are familiar with your cat, we'll go over the medication they require and determine if their medication will be complicated to administer or not. For cats that are docile and receive medication easily there is no charge for pilling, or liquid medication given in their food or orally. In the event your cat requires a more complicated medication such as diabetic injections, or an inhaler treatment there would be a $5 charge per visit for the administration of these medications. If your cat is aggressive, or stays hidden to the point of being unable to be retrieved, we will not be able to administer medication for the safety of our team members and your pet.
Q: My cat requires medication, are you able to administer this?
Q: What health requirements do my pets need in order to obtain services by Lucky Lucy's Pets?
A: Lucky Lucy's Pets requires all pets to be vetted annually and up to date on all of their vaccinations. For dogs this means parvo, distemper, and rabies vaccination, as well as being on a flea and tick preventative.
Q: How will I know for sure if the pet care provider/dog walker has come that day?
A: For all of our dog walking clients we leave a detailed note after each visit. Our cat sitting clients will receive a pet care journal update from our online system. Photos are sent via the pet care journal system when we are able to get one. Some kitties are shy!
Q: Can I leave a gratuity for my pet care provider?
A: Absolutely! As service providers, any gratuity left to the pet care provider, while never expected, is always greatly appreciated. A gratuity can be put on the total bill or left for the pet care provider to retrieve at the time of their visit. The tip in total will be given to your pet care provider.
Q: Can my dog receive an individual walk?
A: For dogs that don't quite get along well with others, have health concerns, or are in their senior years we're happy to offer individual walks.
Q: My dog is a ___________ breed, are you able to still walk them?
A: Lucky Lucy's Pets does not partake in any dog breed discrimination and believe every dog breed has the potential to be a wonderful dog - free of the breeds stereotypes. We love them all! We just ask that your dog have good leash manners, is not aggressive towards people, and has had basic obedience and training. A well trained dog is a happy dog!
Q: Do you board cats?
A: We currently are not able to offer in home boarding for cats. However we do offer in your home boarding for cat clients.
Q: If I am having my dog boarded, but I leave early in the morning, will I be charged extra? If I arrive home late in the evening will I be charged? Can I pick up my dog late in the evening?
A: Drop off or pick up for all dog boarding clients can be scheduled any time between 8-10am, or after 2pm, there is no additional fee for the day of drop off/pick up for boarding clients. Pick up or drop off on the day you arrive home may be scheduled any time before 10am, anything later in the day may accrue additional fees.
Q: What is the time frame for in our home sitting? Can someone start at 8am?
A: In your home sitting begins at 6pm - 9am during the week, and may be more flexible on weekends. Many of our pet care providers are full time dog walkers, or have other full time/part time jobs. This allows for them to both ensure their dog walking clients receive the visits they need during the day, as well as ensure they have ample time to take care of other obligations in their lives. Additional midday visits can be scheduled as well.
Q: If receiving in home boarding/in our home boarding, can I schedule my dog for a mid day walk/playgroup/hike as well?
A: Yes you certainly can! For an additional fee we put them on the schedule to receive a mid day visit with the team member caring for them in your home.